Welcome to Halimo.xyz! We are committed to providing high-quality products to our customers. We understand how important it is for you to feel confident about the products you purchase from us, which is why we have developed this comprehensive Warranty Policy. This document outlines the terms and conditions that apply to any products purchased through our website.

Please read through our Warranty Policy carefully. If you have any questions or concerns, feel free to reach out to our customer service team.

1. Overview of Warranty

At Halimo.xyz, we provide a limited warranty on all our products to ensure that they meet the highest standards of quality. Our warranty covers defects in material and workmanship under normal use conditions. The warranty period varies depending on the product category and its specifications, and it begins from the date of purchase.

2. Coverage

The warranty offered by Halimo.xyz applies to all products that are purchased directly from our website. This warranty ensures that the products will be free from defects in materials and craftsmanship for the duration of the warranty period, as detailed below.

3. Warranty Period

The duration of the warranty period depends on the type of product you purchase:

• Electronics: 1 year from the date of purchase.
• Furniture: 2 years from the date of purchase.
• Clothing and Accessories: 6 months from the date of purchase.
• Other Products: 1 year from the date of purchase, unless otherwise stated.

Please keep your proof of purchase (e.g., order number or receipt) for warranty claims.

4. Warranty Claims

To make a warranty claim, please follow these steps:

• Step 1: Contact our customer service team through the contact details provided on our website. Please provide your order number, a description of the defect, and any supporting images or videos if available.
• Step 2: Our team will evaluate your claim and may ask for additional information. Once the claim is verified, we will provide instructions on how to return the item or arrange for a repair or replacement.
• Step 3: After the return or repair is processed, we will notify you of the next steps. In cases of replacement, the new product will be shipped to you.

5. Exclusions from Warranty Coverage

While we strive to ensure that all our products meet high-quality standards, there are certain situations where the warranty will not apply. These exclusions include:

• Damage from misuse or abuse: This includes damage caused by improper handling, accidents, or failure to follow the care instructions provided with the product.
• Normal wear and tear: Over time, some products, such as clothing or electronics, may naturally degrade due to everyday use. This is not covered by our warranty.
• Product modifications: If the product has been modified or altered in any way, the warranty will be void.
• Unauthorized repairs: Any repairs or replacements carried out by parties other than Halimo.xyz or our authorized service providers will void the warranty.

6. Warranty Repair Process

If your product is defective and falls under the warranty coverage, we will repair it at no cost to you. The process will involve:

• Inspection: Our team will inspect the returned product to assess the defect.
• Repair: If possible, we will repair the product and return it to you.
• Replacement: If the product cannot be repaired, we will replace it with a similar or equivalent product. If the product is no longer available, we will offer a refund or store credit of equal value.

7. Refunds and Replacements

If your product is found to be defective under warranty, you may be eligible for a refund or replacement, depending on the circumstances:

• Replacement: We will offer a replacement product of equal value or higher, depending on availability.
• Refund: In some cases, if a replacement is not possible, we will issue a full refund to your original payment method.

Refunds are processed within 10 business days after approval, and the amount will be credited to the same payment method used during purchase.

8. Warranty on Discounted or Sale Items

Products purchased at a discount or during a sale are still covered by the warranty, but the warranty period may vary. Please check the product description for specific warranty details. Certain promotional items may have different terms, and these will be clearly stated during the purchase process.

9. International Warranty

If you purchase a product from Halimo.xyz and are located outside of our primary operating region, you may still be eligible for warranty coverage. However, shipping costs for returns or repairs may be the responsibility of the customer. In some cases, local laws or import regulations may affect warranty coverage. Please contact us for further details on international warranty claims.

10. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate information: Ensure that all details provided during the warranty claim process are accurate.
• Following care instructions: Proper use and care of the product can prevent defects. Follow all instructions provided with the product to ensure it remains in optimal condition.
• Shipping costs: In the case of returns for warranty claims, you may be required to cover shipping costs unless otherwise agreed upon by Halimo.xyz.

11. Limitations of Liability

Halimo.xyz’s liability under the warranty is limited to the repair or replacement of the defective product, or a refund, as outlined above. We are not liable for any indirect, incidental, or consequential damages resulting from the use of the product, including but not limited to loss of profits, business interruptions, or personal injuries.

12. Transferability of Warranty

The warranty provided by Halimo.xyz is non-transferable. It only applies to the original purchaser of the product. If you sell or give away the product, the warranty will no longer be valid.

13. Warranty Period and Jurisdiction

The warranty period as mentioned above is subject to local laws and regulations. In jurisdictions where longer warranty periods are required by law, the warranty will be extended accordingly. Please refer to your local consumer protection laws for more details.

14. Contact Information

For any questions or to initiate a warranty claim, please reach out to our customer service team:

• Address: 3551 32nd Ave, Hillcrest Heights, MD 20748, United States
  Phone: +12404936481
  Email: admin@halimo.xyz
• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

We are here to assist you with any warranty-related concerns and ensure your satisfaction with our products.