At halimo.xyz, we are committed to providing our customers with a seamless and satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive Return Policy to ensure you have peace of mind when shopping with us.

1. General Return Information

We understand that sometimes products may not meet your expectations, or you may have changed your mind about your purchase. To ensure the best customer experience, we offer a hassle-free return process. However, returns are subject to certain terms and conditions outlined below. Please read our Return Policy carefully before initiating a return.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• The return request must be made within 30 days from the date of purchase.
• The item must not be on the list of non-returnable items, which includes but is not limited to: personalized items, perishable goods, and certain intimate or sanitary products.

Please ensure that the item is properly packaged to prevent any damage during return shipping.

3. Return Process

If you wish to return a product, follow these simple steps:

• Step 1: Contact our Customer Service team at customer_service@halimo.xyz or through our contact page to initiate the return process.
• Step 2: Provide your order number, product details, and the reason for the return. If possible, include photographs of the product if it is damaged or defective.
• Step 3: Once your return request is approved, we will provide you with a return authorization number and instructions on how to ship the item back to us.
• Step 4: Ship the product back to us using the provided return label, ensuring that the item is securely packed to avoid damage during transit.

4. Return Shipping Costs

In most cases, the customer is responsible for the return shipping costs. However, if the return is due to an error on our part (such as receiving a defective or incorrect product), we will cover the return shipping costs.

Please note that original shipping fees are non-refundable unless the return is due to our mistake. We recommend using a tracked shipping service or purchasing shipping insurance to ensure the safe return of your item.

5. Refund Process

Once we receive your returned item, it will be inspected to confirm its condition. If the item meets our return policy requirements, we will process your refund.

Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect on your account, depending on your bank or credit card provider.

6. Exchanges

At this time, we do not offer direct exchanges for products. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired product. This ensures that you receive your new item promptly.

7. Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at customer_service@halimo.xyz with details about the damage or defect. We may ask for photographs of the product to assess the issue.

Once the damaged or defective product is returned, we will issue a full refund or send a replacement item, depending on your preference and stock availability. In such cases, return shipping costs will be covered by halimo.xyz.

8. Non-Returnable Items

Some items are non-returnable, including but not limited to:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods, including food and flowers
• Intimate or sanitary items, such as underwear or swimwear

Please ensure that you double-check the product details before making your purchase to avoid any confusion.

9. Cancellations

If you wish to cancel your order before it has been processed and shipped, please contact our Customer Service team as soon as possible. If your order has already been shipped, you will need to follow the return process outlined above.

Please note that cancellations are not guaranteed once the order has been processed. We will do our best to accommodate your request.

10. Special Circumstances

In certain cases, we may make exceptions to the standard return policy based on the nature of the product or specific customer needs. These cases will be assessed individually. If you believe you qualify for an exception, please reach out to our Customer Service team for assistance.

11. International Returns

For international orders, customers are responsible for return shipping costs, customs fees, and any import taxes that may apply. We strongly recommend reviewing your country’s customs policies before making a purchase. Additionally, please note that international returns may take longer to process due to customs and shipping delays.

12. Customer Service Support

If you have any questions regarding our Return Policy or need assistance with the return process, our Customer Service team is here to help. You can reach us by email at customer_service@halimo.xyz or through our website’s contact form.

Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM (local time). We will respond to all inquiries within 1-2 business days.

13. Final Decision

halimo.xyz reserves the right to make the final decision on all returns and exchanges. If a return or exchange does not meet the guidelines of our policy, we may deny the request. We are committed to providing excellent customer service and will do our best to resolve any issues amicably.

14. Policy Updates

We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page, with an updated date indicated at the bottom of the policy. We encourage you to review this policy periodically to stay informed of any changes.

15. Conclusion

We hope that you enjoy your shopping experience at halimo.xyz. If for any reason you are not fully satisfied with your purchase, we are here to assist you with our straightforward and customer-friendly return process. Should you have any questions or concerns, please don’t hesitate to reach out to our team. Your satisfaction is our top priority.

Thank you for choosing halimo.xyz!